Poe2 Responsible Gaming — Our Pledge for Healthy & Safe Play
Entertainment at poe2 isn't just about the thrill of winning — it's about a safe, mindful, and balanced experience. We want you to always stay in control and keep gaming a source of genuine enjoyment.
Our Commitment to Responsible Gaming
Poe2 believes that online entertainment should always be a positive, controlled experience. We want every user to play and have fun, but never at the expense of their daily life, family, or financial wellbeing. Gaming is entertainment — not a livelihood, and not a way to cope with stress.
We always want to remind you that the outcome of every bet is uncertain and losses are always a possibility. Before playing at poe2, consider your means and limits — and only spend an amount (BDT) that, if lost, won't significantly impact your daily life. Responsible gaming isn't just a rule; it's a promise we make to every one of our users.
Remember: gaming is entertainment. Placing more bets to chase money you've already lost is never the right call.
Warning Signs of Problem Gaming — Know Yourself
Gaming problems develop gradually and can often be difficult to recognise in yourself. If any of the signs below sound familiar, it's time to take notice.
Financial Signs
- Spending beyond your budget
- Chasing losses with more bets
- Borrowing money or dipping into savings to play
- Gambling instead of paying bills or covering essential expenses
Behavioural Signs
- Being unable — or unwilling — to stop playing
- Hiding your gaming from family or friends
- Neglecting work, studies, or family responsibilities
- Feeling restless or anxious when not playing
If two or more of the above signs apply to you, please take a break from gaming and seek professional help if needed. That's not weakness — that's courage.
Time & Budget — Set Your Own Limits
The most effective approach to responsible gaming is to plan ahead — decide how much time and money (BDT) you're willing to spend before you start playing. poe2 lets you set your own deposit limits directly from your account settings, so you never exceed what you've planned.
Set a daily deposit limit before you start.
Set a cap on the total amount you spend across any seven-day period.
Decide in advance how long you'll play in one session — and stick to it.
Stop playing for the day once you've hit a set loss amount.
Remember — setting limits doesn't diminish the fun of playing; it makes the fun last longer and stay sustainable. Playing within a modest, planned budget can actually be far more satisfying.
Use the Self-Control Features
Poe2 offers a range of practical features that give users full control over their own accounts. These features are easy to use and can be activated at any time from your account settings.
- Set a Deposit Limit
- Set a maximum deposit amount (BDT) on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately, but increasing it requires a waiting period.
- Taking a Break
- If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, neither login nor any transactions will be possible.
- Self-Exclusion
- If you want to stay away from gaming for an extended period, you can request self-exclusion. This can be set for anywhere from 3 months to permanently, and your account will be completely inaccessible for the entire duration.
- Reality Check
- At set intervals, poe2 will remind you how long you've been playing and how much you've spent, so you can make informed decisions.
To enable any of these features or to learn more, please reach out to our customer support team. We're always here to help.
Protecting Minors — A Family Responsibility
Poe2 strictly ensures that only individuals aged 18 and above can use the platform. Age is verified at the point of registration, and identity document verification is required as part of the KYC process. That said, family members also play an important role in staying vigilant on this matter.
If you have children or teenagers at home, make sure your device is password-locked and your account login details are kept secure. Never allow minors access to your poe2 account, and make sure everyone in the household is aware of responsible gaming practices.
Keep your account out of reach of children.
Talk to your family about gaming.
Never share your login details with anyone.
Life Balance & Professional Support
Gaming should be a small part of life — just one form of entertainment alongside family, work, health, and friendships. If you feel gaming is starting to affect other areas of your daily life, take a break. Look after your body, your mind, and your relationships.
If you feel you can't manage on your own, seeking professional help is the wisest step you can take. Mental health specialists and counsellors in Bangladesh are well-equipped to assist with these concerns. Talk to your family and trusted friends — it's the first and most important step toward addressing the problem.
Contact the poe2 Support Team
Our support team is always on hand for any questions about responsible gaming, setting account limits, or requesting self-exclusion.
Email: support@poe2.bio
Our support team is available daily from 9 AM to 11 PM. Your privacy is fully protected.
Stay Aware, Play Happy
Your safety and wellbeing are our top priority at poe2. If you have more questions, visit our FAQ page.