Poe2 Privacy Policy — Your Data, Kept Safe
Poe2 places the highest priority on protecting users' personal data. This policy explains in detail what data we collect, why and how it is used, and what your rights are.
What Data We Collect
Various types of data are collected when you register and use the poe2 platform. Each piece of data is collected for a specific, legitimate purpose, and no additional data is gathered without your consent.
Name, mobile number, date of birth, and national ID details (for KYC verification). This information is used to create your account and confirm your identity.
IP address, browser type, operating system, and device model. This information helps improve the security and performance of our platform.
Records of deposits and withdrawals made via bKash, Nagad, or bank transfer (BDT / ৳). Full bank account numbers or card numbers are not stored on our servers.
Statistics on which games or betting sections you have used, how much time you have spent on the platform, and which features you use most.
How & Why We Use Your Data
Poe2 uses collected data solely for specific, legitimate purposes. We never sell your personal information to advertisers or use it for unnecessary purposes.
- Account Management & Verification: Verifying your identity, completing KYC, and ensuring secure login access.
- Transaction Processing: Securely processing deposit and withdrawal requests and maintaining financial records.
- Platform Improvement: Analysing user experience to improve games, navigation, and mobile performance.
- Fraud Prevention: Detecting suspicious transactions and account activity to keep the platform and its users secure.
- Customer Support: Using your account history and transaction data to resolve your issues quickly.
- Legal Obligations: Retaining data necessary to comply with applicable Bangladeshi laws and regulatory requirements.
Cookies & Tracking Technologies
The poe2 platform uses cookies and similar technologies to make your browsing experience smoother and more personalised. Cookies are small text files stored in your browser that help you log in faster and retain your preferences on future visits.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Storing login sessions and security tokens | Until End of Session |
| Functional Cookies | Remembering your language preference and interface settings | 30 Days |
| Analytics Cookies | Page Visit & Feature Usage Statistics | 90 Days |
| Security Cookies | Detection of Suspicious Login Attempts | 7 Days |
You can disable cookies through your browser settings, though doing so may affect certain platform features. poe2 does not use third-party advertising tracking cookies.
Data Storage, Security & Third Parties
Poe2 stores your data on secure servers using industry-standard encryption. Your password is always stored in hashed form — no employee can ever see your actual password. Payment information (BDT transactions) is processed within the secure environment of the relevant payment gateway.
Data is generally retained for as long as your account remains active and for as long as required to meet legal obligations. Financial transaction records are kept for the period stipulated under applicable Bangladeshi law.
Sharing Data with Third Parties: poe2 does not sell your data to advertisers or third parties. However, limited data may be shared with technical service providers (such as payment gateways and game providers), legal authorities acting under a lawful order, or for fraud investigation purposes. In all such cases, only the minimum necessary data is shared, and it is handled securely.
Your Rights — Know Them & Use Them
Poe2 believes every user should have full control over their own data. Your key rights are outlined below:
You have the right to request access to any personal information poe2 holds about you.
You can reach out to our support team to correct any inaccurate or outdated information.
You may request deletion of data that falls outside the legally required retention period after your account is closed.
You may object to your data being used for specific purposes.
To exercise any of your rights or submit a data-related request, please contact our support team. We will respond within 30 business days of receiving your request.
Policy Updates & Contact
Poe2 reserves the right to update this Privacy Policy as needed. For any significant changes, advance notice will be sent to your registered mobile number or via an in-account notification. Continued use of the platform after any changes are made will be considered acceptance of the updated policy. The most current version of this policy will always be available on this page.
Contact us for any privacy-related questions, complaints, or requests to exercise your rights. poe2 is committed to protecting your data at all times.
Contact Information
Email: privacy@poe2.bio
Support: support@poe2.bio
Privacy-related requests are handled Monday to Friday, from 10:00 AM to 7:00 PM.
Play with Peace of Mind — Your Data Is Safe with Us
Your privacy is taken seriously at poe2. Visit our FAQ page to learn more, or join us today.